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Green and Purple Abstract

Restaurant Online Food Ordering Policy

  1. Order Placement:
    Orders must be placed through the official website or mobile application of the restaurant.

  2. Menu and Pricing:
    The online menu is regularly updated to reflect current offerings and prices.

  3. Order Confirmation:
    Upon placing an order, customers will receive an email or SMS confirmation with the order details and/or estimated delivery time.

  4. Payment:
    Payment must be made online using a valid credit/debit card, mobile wallet, or other accepted payment methods.
    Cash on delivery (COD) is not available.

  5. Cancellation and Modification:
    Once an order is placed, it cannot be canceled or modified.
    Customers are advised to review their order carefully before submission.

  6. Refunds and Returns:
    Refunds or replacements will be provided solely for orders that are incorrect or incomplete as a result of errors made by the restaurant. Customers are responsible for ensuring the accuracy of their order placement.
    Requests for refunds must be made within a reasonable time frame, accompanied by valid proof of purchase.

  7. Privacy and Security:
    Customer information collected during the ordering process is used solely for order fulfillment and communication purposes.
    We employ industry-standard security measures to protect customer data and ensure confidentiality.

  8. Feedback and Suggestions:
    We value feedback and suggestions from customers to enhance our services.
    Customers can share their experiences and provide feedback through the website, app, or calling our store number.

    By placing an order through our online platform, customers acknowledge and agree to the terms and conditions outlined in this policy. We appreciate your understanding and cooperation.

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